Frequently Asked Questions
Everything you need to know about shopping with Pancho And Lefty
What is your standard shipping timeframe?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on the destination.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to generate a shipping label and send the item back for a full refund or exchange.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location and the weight of your order.
How can I track my order status?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website where you can monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your products ethically sourced?
At Pancho And Lefty, we prioritize sustainability. We partner exclusively with manufacturers who adhere to fair labor practices and use high-quality, durable materials designed to last.